FAQ

Q: How long will it take to receive my order? A: Shipping times vary depending on the product and the specific supplier. Standard delivery typically takes 5-10 business days. You can find the estimated delivery time on the product page before you place your order.

Q: Can I track my order? A: Absolutely. Once your order is processed and shipped (usually within 1-2 business days), you will receive a shipping confirmation email that includes a tracking number and a link to the carrier’s website.

Q: What if I need to change or cancel my order? A: Due to our rapid processing system, we can only guarantee changes or cancellations within 1 hour of placing the order. Please contact customer support immediately at support@dankdeals.com with your order number, and we will do our best to assist you.

Q: What is your return policy? A: We offer a 30-day satisfaction guarantee on most items. If you are not completely happy with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Items must be unused and in their original packaging. Please note that certain final-sale items may be excluded; check the product description for details.

Q: What should I do if my item arrives damaged or defective? A: We apologize for any issues! Please contact our Customer Support team within 7 days of delivery and provide your order number and clear photos of the damage. We will promptly arrange for a replacement or a full refund at no extra cost to you.

Q: Do the products come with a warranty? A: Many of the high-quality items sold on DankDeals come with a manufacturer’s warranty. Specific warranty details, duration, and claims procedures are usually included with the product packaging or listed in the product description.

Q: Is my personal information secure? A: Yes. We use SSL encryption and adhere to strict privacy policies. Your personal and payment information is kept confidential and is never shared with third parties for marketing purposes.

Q: How do I subscribe to your deals newsletter? A: You can subscribe by entering your email address in the newsletter signup box found in the footer of our website. You’ll get exclusive early access to the freshest deals!